Please Note:  Arnot Health is currently experiencing technical issues related to our medical records system that contains our patients' outpatient clinic records.  We currently do not have the ability to respond to requests for medical records with a complete medical record containing outpatient clinic information.  We are diligently working to solve the technical issue, and once it is resolved, requests will be supplemented to include clinic records. 

Arnot Health recognizes that patients are entitled to their medical records within a reasonable amount of time after a request is made, and we are working hard to fulfill that responsibility.  If you have any questions or concerns regarding your medical records request, please do not hesitate to contact the Medical Records Department at (607) 737-4302 (press "0" when you get the message for assistance).

How to Request Medical Records

Arnot Health keeps a private, secure medical record about your health. We offer our patients, and their legal representatives convenient online access to obtain patient medical records without the need for printing, signing, and rescanning a release form.  Click the link below to start the medical record request process with MRO eXpress, Arnot Health's partner for release of information.  The eXpress application will walk you through the request process, helping you navigate the form to provide the information we need to respond to your requests. 

To streamline the process for our patients and their legal representatives, Arnot Health has created ONE CENTRAL release of information process for Arnot Ogden Medical Center, the St. Joseph's Hospital Campus, and Ira Davenport Memorial Hospital.  You can now request your Arnot Health Provider's Medical Records as well as any one of the three Arnot Health Hospitals via the HIM team and MRO eXrpess.  

CLICK HERE TO REQUEST YOUR MEDICAL RECORDS ONLINE

Our partner in processing medical records requests, Medical Records Online (MRO) is a nationally recognized leader in release of information.  Arnot Health has a long, trusted partnership with MRO dating back to 2008.   As 2020 Best in KLAS recipient, MRO was rated #1 for Release of Information, a designation given to vendors for outstanding efforts to help healthcare professionals deliver better patient care. Best in KLAS is reserved for the software and services market segments that have the broadest operational and clinical impact on healthcare organizations, as reported by their clients.

For assistance, please contact the MRO Customer Service Center at 1-610-994-7500.

Other ways to request your medical records:

You can pick up a copy of the medical records release authorization form at the hospitals Information Desk or download it via the link below:

Download a Release Form

Mail a written request to:

Attn: HIM Medical Record Request
Arnot Health - SJH Campus
555 St. Joseph's Blvd.
Elmira, NY 14901

FAX a written request to:

Attn: HIM Medical Record Request (607) 737-4403

Things to Know:

All requesters must provide proof of identification or documented proof of legal relationship as appropriate (personal representatives, patient advocate, executor, trustee or guardian, requesting medical records on behalf of a patient will need to show proof, as well as identification, along with the medical record request form.

Patient authorization

We believe your health information is personal. We keep records of the care and services that you receive at our facilities. We are committed to keeping your health information private, and we are required by law to respect your confidentiality.

Processing time

We are dedicated to providing you your records timely. Medical record requests are processed in the order they are received and will be delivered to you as quickly as possible. For urgent needs, please contact the medical records department directly.

Fees for Records

Depending on the purpose of your request, you may incur a fee for a copy of the records. You will be advised of any potential fees when your request is submitted and again before it is completed.

Assistance

For help with record request including online submissions, please contact MRO Customer Service Center at 1-610-994-7500

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