Attention Patient Portal users: effective Monday, July 12, your existing username will change, and your password will need to be changed to access your information. In addition, the hospital record portion of the Patient Portal will be disabled at that time.
Users have been notified of these changes via e-mail and will receive a follow-up e-mail with instructions for creating a new password. You can also watch the video below for instructions on creating your new password:
For support, call 607-271-3782 or email firstname.lastname@example.org.
Patient Portal users should also review the following Frequently Asked Questions (FAQs) regarding how to access their hospital patient records:
Should I request my records once the hospital side of the patient portal is disabled?
No, there is no rush to request these records, unless you would need it for a particular reason.
How do I get copies of my medical records for Arnot Health Hospital visits (inpatient or emergency room)?
If you wish to request copies of your hospital records, please click link below to obtain the Arnot Health Authorization for Release of Information.*
Authorization for Release of Information (hospital records).
Print and complete the form, then return to Arnot Health to request your hospital records.
Via mail: HIM Correspondence Arnot Health, SJH Campus, 555 St. Joseph's Blvd, Elmira, NY 14901, or
Via Fax: 607-737-4403, or
Via email: email@example.com
*Our partner for Release of Information processing is MRO. They have a variety of options for releasing your records to you, and while electronic transmission is the least expensive, you are welcome to request paper copies as well.
Will I be able to see my lab and x-ray results ordered by my provider?
Yes! These results are still available on the Patient Portal.
Will my records be deleted?
No! There will not be any changes toward your inpatient or emergency department records. The only change will be the deactivation of the hospital patient portal.
As a reminder, the secure online patient portal provides:
24-hour access to your medical records
Secure messaging with your healthcare providers
Proactive involvement with your health
MyArnotHealth also enables:
Request medication refills
Send general messages to your doctor's office
Provide demographic updates
View your clinical information
Ask simple questions
Coronavirus (COVID-19) Resources
Arnot Health has opened a COVID-19 Helpline at 1-800-952-2662 for those who are experiencing symptoms of the illness – fever of over 100, new-onset cough, shortness of breath, and body aches. Learn more about our COVID-19 resources.