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Arnot Health has established a special toll-free Helpline for members of its community who are exhibiting symptoms of the COVID-19 virus.

Call 1-800-952-2662 for the COVID-19 Helpline from 8:30 a.m. to 4:00 p.m., Monday – Friday. After hours/weekends, leave a message or email (Please note: this phone line and e-mail are NOT monitored after hours or on weekends; if you are experiencing an emergency, please dial 911). 

Nurses and Medical Providers are available to assess your level of risk and help you determine whether to self-quarantine or, if medically indicated, seek care at the appropriate location.

Registration for Arnot’s drive-through COVID-19 testing sites in Elmira and Bath is also being done through the Helpline.  If you are a first responder or employee of a Chemung or Steuben County company seeking testing, call the Helpline at 1-800-952-2662.

Community members should continue to call their primary care provider’s office for all other routine medical care needs or questions. If you do not have a primary care provider, call Arnot’s Health on Demand phone line at (607) 737-4499 for assistance locating one.

Arnot Health, following guidelines issued Wednesday, June 17 by the New York State Department of Health (DOH), is adjusting its visitation requirements at its Elmira and Bath locations.

“Arnot Health recognizes the hardship that has been caused throughout the COVID-19 pandemic by separation from loved ones who are ill,” said Jonathan Lawrence, President and CEO.  “Our new visitation policy allows Arnot facilities to maintain our high degree of safety while offering our patients and their families the comfort of in-person visits.”

Changes to the COVID-19 visitor restrictions mandated in March by the DOH are outlined here.

We are welcoming fabric face masks from our community as we prepare for COVID-19

Orders for standard/disposable masks are on back-orders, due to both demand and supply chain issues. Other hospitals across the country are reporting the same
supply concerns.

According to the CDC, fabric masks are a crisis response option when other supplies have been exhausted. Prior to modern disposable masks, a washable fabric mask was standard use for hospitals. We will be able to sterilize these masks and use them repeatedly as needed. While it is less than ideal, we want to do our best to protect our staff and patients during this pandemic.

Click here for instructions and more information.

With so much information being circulated about Covid-19, the 2019 coronavirus, it is easy to feel overwhelmed and confused. Arnot Health is monitoring the situation closely and working with our partners in the community to keep residents informed. Several local and national authorities have compiled resources to share information
and they are available here. If you have concerns about your own health, please contact your primary care provider.

WENY - Arnot Health prepares as Cuomo orders N.Y. hospitals to increase capacity (3/23/2020)

WETM - Arnot Health is providing answers with the COVID-19 helpline (3/20/2020)

WENY Special Presentation: COVID-19 Coronavirus (3/18/2020)

WENY - Arnot Health, Chemung County Dept. of Health gives update on COVID-19 response plan (3/16/2020)

WENY - Interview on COVID-19 with Dr. Justin Nistico, an Infectious Disease Specialist at Arnot Health (3/3/2020)


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