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Arnot Health offers a COVID-19 Helpline, staffed by medical professionals, to answer your questions and give guidance about the appropriate level of care for your needs. If you prefer to contact us by email, please click here to send us a message, and member of our team will respond to you within 24 hours. (If you fill out the form and do not hear from us within 72 hours, please call the Helpline at 800-952-2662.) You can also call us at 1-800-952-2662, from 9 a.m. to 4 p.m., 7 days a week (you can leave a message after hours).  As always, if you are experiencing a medical emergency, like difficulty breathing or chest pains, please dial 911 or come to the Emergency Department at Arnot Ogden Medical Center in Elmira or Ira Davenport Memorial Hospital in Bath. 

The Elmira COVID-19 drive through location (600 Ivy St., Elmira, NY, at the Ivy I building entrance on the AOMC campus) is now open from 9:00 a.m. to 4:00 p.m., 7 days a week by appointment only.  In addition, this location will be open from 5:30 to 7:30 p.m. each day exclusively for those individuals seeking testing so they can visit a loved one in a skilled nursing facility, as well as for asymptomatic children under age 18 who need a COVID-19 test to return to school.  Individuals and providers must schedule an appointment for testing.

The Bath COVID-19 drive through location (at Ira Davenport Memorial Hospital, 7571 State Route 54, Bath, NY) remains open from 9:00 a.m. to 4:00 p.m., Monday through Friday.

Community members should continue to call their primary care provider’s office for all other routine medical care needs or questions. If you do not have a primary care provider, call Arnot’s Health on Demand phone line at (607) 737-4499 for assistance locating one.

Arnot Health, following guidelines issued Wednesday, June 17 by the New York State Department of Health (DOH), is adjusting its visitation requirements at its Elmira and Bath locations.

“Arnot Health recognizes the hardship that has been caused throughout the COVID-19 pandemic by separation from loved ones who are ill,” said Jonathan Lawrence, President and CEO.  “Our new visitation policy allows Arnot facilities to maintain our high degree of safety while offering our patients and their families the comfort of in-person visits.”

Changes to the COVID-19 visitor restrictions mandated by the DOH are outlined here.

With so much information being circulated about Covid-19, the 2019 coronavirus, it is easy to feel overwhelmed and confused. Arnot Health is monitoring the situation closely and working with our partners in the community to keep residents informed. Several local and national authorities have compiled resources to share information and they are available here. If you have concerns about your own health, please contact your primary care provider.


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