Come to Expect the Best

Patient’s Rights

New York State law requires that your healthcare provider or healthcare facility recognize your rights while you are receiving medical care and that you respect the healthcare provider’s or healthcare facility’s right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your healthcare provider or healthcare facility. Below is a summary of your rights and responsibilities.

As a patient in a hospital in New York State, you have the right, consistent with law, to:

  1. Understand and use these rights. If for any reason you do not understand or you need help, the hospital must provide assistance, including an interpreter.
  2. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation or source of payment.
  3. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
  4. Receive emergency care if you need it.
  5. Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
  6. Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
  7. A non-smoking room.
  8. Receive complete information about your diagnosis, treatment and prognosis.
  9. Receive all the information you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
  10. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet, “Do Not Resuscitate Orders: A Guide for Patients and Families.”
  11. Refuse treatment and be told what effect this may have on your health.
  12. Refuse to take part in research. In deciding whether to participate, you have the right to an explanation.
  13. Privacy while in the hospital and confidentiality of all information and records regarding your care.
  14. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
  15. Review of your medical record without charge and obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
  16. Receive an itemized bill and explanation of all charges.
  17. Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. If you are not satisfied with the hospital's response, you can complain to the New York State Health Department. The hospital must provide you with the Health Department telephone number.
  18. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
  19. Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the hospital.

If a patient or his or her designee are not satisfied they may complain to the NYS Department of Health’s Office of Health Management Systems.

  • Hospital Patient Care Complaints - 1-800-804-5447
  • Hospital and Diagnostic and Treatment Center Complaints - 1-800-804-5447 
  • Laboratory Complaints - 1-800-682-6056
  • Medicaid Fraud Hotline - 1-877-87FRAUD
  • Managed Care Complaints (including commercial health plans and Medicaid managed care) - 1-800-206-8125
  • Nursing Home Patient Care Complaints - 1-888-201-4563
  • Professional Medical Conduct Complaints - 1-800-663-6114

Arnot Ogden Medical Center Care Complaints

Arnot Ogden Medical Center is accredited by Det Norske Veritas. DNV Healthcare is the leading accreditor of US hospitals integrating ISO 9001 quality compliance with the Medicare Conditions of Participation. Accreditation standards deal with organizational quality of care issues and the safety of the environment in which care is provided. If any patient has concerns about patient care and safety they are encouraged to contact Health on Demand at 607-737-4499

If quality care concerns continue, the patient or staff member is encouraged to contact Det Norske Veritas directly: , 1-866-523-6842 or by mail to the DNV Healthcare corporate office: 
Attn: Hospital Complaint DNV Healthcare Inc.
400 Techne Center Drive, Suite 100
Milford, OH 45150-2792

Ira Davenport Memorial Hospital Care Complaints

Ira Davenport Memorial Hospital is accredited by Det Norske Veritas. If any patient has concerns about patient care and safety they are encouraged to contact Health on Demand at 607-737-4499.

If quality care concerns continue, the patient or staff member is encouraged to contact Det Norske Veritas directly: , 1-866-523-6842 or by mail to the DNV Healthcare corporate office: 
Attn: Hospital Complaint DNV Healthcare Inc.
400 Techne Center Drive, Suite 100
Milford, OH 45150-2792

St. Joseph’s Hospital Care Complaints

St. Joseph's Hospital is accredited by Det Norske Veritas. We encourage any individual who has a concern or questions about patient care and safety to ask to speak with the supervisor of the department in which you received your care.

If quality care concerns continue, the patient or staff member is encouraged to contact Det Norske Veritas directly: , 1-866-523-6842 or by mail to the DNV Healthcare corporate office:
Attn: Hospital Complaint DNV Healthcare Inc.
400 Techne Center Drive, Suite 100
Milford, OH 45150-2792

 

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