Quality Measures

Delivering on our mission – to deliver the highest quality health care in partnership with our community, one person at a time – Arnot Health works to ensure that our philosophy of patient-centered care permeates our organization on every level. With a dedication to improve the health of our community and to put patients first, we strive to provide safe, effective, person-centered, timely, efficient, and equitable care to our patients and families. The purpose of this Quality Measures website is to share the results of our ongoing efforts to provide excellent quality care that is consistently delivered for every patient, every time, with a commitment to zero events of preventable harm.

Arnot Health (Arnot Ogden Medical Center, Saint Joseph's Hospital, Ira Davenport Memorial Hospital and Medical Offices) are accredited by The Joint Commission.

Choosing a hospital can be an overwhelming experience. Typically, you either listen to what your doctor's office tells you or you listen to a friend or relative. One thing you may not realize is you have a choice.

You can tell your doctor where you would like to receive your care and to make the right choice, you should become as educated as possible.

Try to gather information from many sources, including:

Hospital information lines or call centers (Health on Demand can be reached at 607-737-4499.)
Your health benefits officer at work or fellow employees. Friends and family.
National accreditation agencies.
Quality reports and accreditations.
When using the following quality indicators to the left, we recommend you combine your personal knowledge and comfort level with information from more than one quality indicator.

The Joint Commission – formerly known as the Joint Commission on Accreditation of Health Care Organizations, or JCAHO—is a private, non-profit group that acts as a national accrediting organization for a number of hospitals in the country. The Joint Commission reviews all quality of care complaints it receives but please note that it does not investigate issues associated with hospital bills or other financial issues.

Any patients that have concerns about their care and/or safety are encouraged to contact Health on Demand at 607-737-4499.

Submitting a complaint to The Joint Commission:

E-mail: complaint@jointcommission.org. Your e-mail should include the name and address of the hospital, and a thorough explanation of your complaint.
Website: http://www.jointcommission.org. Scroll down to "Filing a Complaint."

Telephone: (800) 994-6610 where you can speak to a Joint Commission representative. However, no complaints are taken over the telephone.